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FAQ

MY ACCOUNT & PRIVILEGES

Do I need to have an account to shop at FancyRosy.COM??

How do I reset/change my password?

How can I become a Fancy Rosy VIP Privilege member?

What privileges am I entitled to?

Will my privilege membership expire?

HOW TO SHOP

How will I know if FancyRosy.COM has received my order?

There’s an item missing from my order, what should I do?

How can I view my order information and history?

When I place an item in my shopping bag, will it automatically be reserved for me?

手袋長帶的長度可以修改嗎?

I received an error when placing my order, what should I do?

SHIPPING & TRACKING

What are the available delivery options and rates for Hong Kong SAR?

Does my order come with a guaranteed delivery date?

How do I track my order?

International Shipping

Where does Fancy Rosy ship to?

My location is not on the list of delivery destinations, can I still place my order?

What are the rates for international shipping??

Does my order come with a guaranteed delivery date?

Payment for international order

Product price for international order

RETURNS & EXCHANGES

Return and exchange

How do I make a return?

When will I receive my refund?

How do I make an exchange?

PROMOTIONS

What promotions does Fancy Rosy run?

SECURITY

What is online security fraud screening?

Will my personal information be kept confidential?

What should I take note of as an internet user and online shopper?

PAYMENT

What forms of payment can I use?

My payment has been declined, what should I do?

How do I remove a card that I have saved in my account?

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